Refund Policy

Changed your mind? That is completely okay. If you cancel your order for any reason — at any time — you are entitled to a 100% full refund of every dollar you paid. No partial refunds. No restocking fees. No deductions of any kind. You get back exactly what you put in.

Simply reach out to our team with your order details and we will initiate your refund immediately. We do not require explanations or justifications — your word is enough.

Our cancellation policy has no fine print and no hidden clauses — just a straightforward, guaranteed full refund every single time.

Every product we sell is backed by a solid guarantee. If anything goes wrong within the coverage period, we will make it right — repair, replace, or refund, whichever you prefer.

Within the guarantee period, any defect, fault, or performance issue is fully covered by us at absolutely no cost to you.

Returning a pitching machine should never cost you a cent or a moment of stress. We cover 100% of the return shipping cost on all pitching machine returns — no matter the reason. Whether it is a defect, a performance issue, or simply a change of heart, the logistics and cost are entirely on us.

• We arrange and fully pay for the pickup and return shipment — you do not lift a finger or spend a cent on logistics.
• Any mechanical or performance issue within the 13-month guarantee period is fully covered, including all return transport costs.
• Prefer a refund over a replacement? Once we receive the returned machine, your full refund is processed immediately.
• All return requests are handled promptly — we make the entire process as smooth as possible from start to finish.

Not completely in love with your bat or equipment? We offer hassle-free exchanges on all items. If what you received is not the right fit — wrong feel, wrong weight, or wrong model — just let us know and we will swap it for another product of your choice at no extra charge.

• Swap your bat for any other bat in our full lineup — no questions asked, no judgement, no hassle.
• Exchange any equipment item if it does not meet your expectations — we want you playing with gear you are genuinely proud of.
• Our team will personally help you find the right replacement to make sure you are 100% satisfied with your final choice.

We move fast so you are never left waiting. Once your return or cancellation is confirmed, your refund is already on its way. 90% of refunds are fully processed in under 6 hours — and we never exceed 24 hours, guaranteed.

All refunds are returned to your original payment method. No store credit unless you specifically request it.