SoftballUniversal | No-Risk Returns

Our No-Risk Return Promise

Buy with confidence - we make returns easy and stress-free

100% Money-Back Guarantee
Instant Refund Guarantee ▼

If your bat isn't perfect, we'll refund you immediately - no questions asked.

We cover return shipping and process refunds within 24 hours of receiving your return.

"I returned my bat and had my money back the next day!" - Sarah K.

30-Day Exchange Policy ▼

Not the right fit? Exchange it for any other bat within 30 days.

We'll even upgrade your shipping for free on the replacement.

How it works:

  1. Contact us within 30 days
  2. Choose your new bat
  3. We email a return label
  4. Your new bat ships same day we receive the return
Your Legal Rights ▼

FTC Consumer Protection

The Federal Trade Commission (FTC) requires businesses to clearly disclose return policies and honor stated refund periods.

"Under U.S. consumer protection laws, customers have the right to return defective products or items that don't match descriptions for a full refund."

We go beyond requirements with our 30-day no-questions-asked policy.

How to Return Your Bat ▼

3 Simple Steps:

  1. Email us at support@softballuniversal.com
  2. Print the prepaid label we send you
  3. Drop at any UPS/FedEx location
Easy Returns

Pro Tip: Keep the original packaging for fastest processing!